PointClickCare

Technical Program Manager

PointClickCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $170,000 per year

About the role

  • Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
  • Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
  • Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
  • Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
  • Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
  • Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
  • Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
  • AI fluency and curiosity: Understanding of applied AI concepts, comfort using AI tools to support analysis, documentation, and decision-making. Awareness of responsible and ethical AI practices in engineering environments. Travel to company onsite - 25% for eligibility.

Requirements

  • Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
  • 5+ years of experience leading complex software programs in TPM/EPM or similar roles.
  • 3+ years driving multi-team initiatives across product and platform or infrastructure.
  • Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
  • Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
  • Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
  • Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
Benefits
  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program executiondelivery toolingAI-driven analyticsmetrics analysistechnical designsoftware systemsAPIsarchitecturesintegration patternsOKRs
Soft Skills
leadershipcommunicationcoachingalignment facilitationdecision-makingproblem-solvingcross-team collaborationstrategic thinkingadaptabilitydata-driven practices
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in Engineeringequivalent practical experience