Associate Customer Success Manager
PointClickCare
CloudSaltStack
Associate State Director
PointClickCare
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $130,000 - $145,000 per year
Job Level
Lead
Tech Stack
CloudSaltStack
About the role
- Report to VP, Markets West and take strategic direction from the State Director for California on quarterly priorities
- Lead development and execution of high-priority initiatives aligned with the California State Strategy for growth, collaborating cross-functionally
- Monitor and report progress of growth initiatives and provide updates to senior leadership
- Identify and mitigate risks and challenges associated with growth initiatives
- Foster relationships with internal and external stakeholders to support strategic goals
- Lead regional strategic planning to ensure alignment with statewide goals and stakeholder needs
- Cultivate relationships with hospitals, RBEs, SNFs, payers, and other local stakeholders to strengthen regional collaborative model
- Ensure initiatives comply with state regulations and policies
- Drive the Customer Engagement Transformation initiative to deepen customer partnerships and improve ROI communication
- Facilitate alignment between acute and post-acute providers to support seamless patient journeys and integrated care delivery
- Align solutions to federal, state, and general VBC programs to create financial incentives and shared value
- Provide early warning and turnaround strategies for corporate accounts experiencing service dissatisfaction
Requirements
- General working knowledge of the payer, provider, and convener landscape within California
- Experience executing on contractual obligations and driving state growth initiatives
- Ability to collaborate with State Director, Market Access, Sales, Customer Success, and Senior Care leaders
- Strategic thinking, collaboration, and creativity
- Experience engaging stakeholders including Medicaid agencies, hospital associations, payers, RBEs, and SNFs
- Familiarity with state regulations, policies, and value-based care (VBC) programs
- Ability to lead regional strategic planning and manage matrixed resources
- Experience driving customer engagement transformation and turnaround strategies for corporate accounts
- Willingness to travel to Mississauga and/or Salt Lake City for in‑office events
- Candidates residing in California will receive priority
