Customer Success Manager

• Respond to customer inquiries using a case management application, acting as a trusted advisor to drive solution adoption and help customers achieve their objectives, thereby maximizing business value.
• Assist customers in identifying how PointClickCare products can address their critical business challenges
• Reduce product and logo churn by effectively identifying, managing, and mitigating risks.
• Collaborate with other teams as needed to address customer inquires.

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Customer Success Manager