Solutions Engineer

• Act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings
• Build relationships with customers to become the trusted advisor
• Guide them on recommended business practices and use of the solution that will drive value and impact for their business
• Lead an in-depth analysis of the customers’ desired business process, operations and practices
• Lead the configuration and setup of the solution
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• Proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience
• Lead, influence, advise and support customer change management strategies
• Test, pilot, and document new professional services offerings

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