Senior Analyst II, FNSS
Flashpoint Venture Capital
Open Source
Process Analyst, PMO
PointClickCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $91,700 - $98,600 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Analyze existing systems and operational procedures across Sales, Success, Professional Services and Support to design strategies for improving business performance that will leverage AI and automations.
- Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices
- Collect and document business requirements for process improvement initiatives, and create/maintain process maps.
- Coordinate cross-functional project teams to deliver on established business goals and facilitate User Acceptance Testing for new solutions
- Present reports to monitor the effectiveness of updated workflows and act as a process subject matter expert in strategic projects.
Requirements
- Proven ability to communicate effectively with senior leaders and develop relationships with executive leadership teams
- Proven experience with leveraging AI to streamline business processes. Agentforce experience a plus
- Experience with SalesForce, Gainsight, Service Cloud and/or Kantata
- Preferred experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AIautomationsgap analysisimpact analysisprocess improvementprocess mappingUser Acceptance Testingbusiness performance strategiesproject managementbusiness requirements documentation
Soft skills
effective communicationrelationship buildingcollaborationcross-functional coordinationpresentation skillssubject matter expertise
