Supervisor, Member Services

Point32Health

Supervisor of Member Services overseeing service center operations for Point32Health. Responsible for team management, performance monitoring, and ensuring customer satisfaction in healthcare services.

Posted 7/8/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $66,078 - $99,117 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily operations of the service center team
Schedule shifts and manage attendance
Provide training and development for team members
Track and analyze key performance indicators (KPIs)
Conduct regular performance reviews of team members and provide feedback
Ensure high levels of customer satisfaction
Handle escalated customer issues and complaints
Prepare and present reports on team performance and customer feedback
Facilitate effective communication within the team and with other departments
Monitor and evaluate calls for quality assurance purposes

Requirements

What you’ll need

Associate degree or equivalent work experience
3-5 years of customer service experience
Previous supervisory experience preferred
Customer service experience in health care, call center or corporate office
Knowledge of medical terminology
Prior experience training and working in a virtual/remote setting

Benefits

Comp & perks

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Key Performance Indicator AnalysisQuality Assurance MonitoringReport PreparationAttendance ManagementShift Scheduling

Soft Skills

Effective CommunicationProblem SolvingTeam LeadershipCustomer Issue Resolution

Certifications

Associate Degree