Senior Training Specialist
Point32Health
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $65,461 - $98,191 per year
Job Level
About the role
- Deliver technical training, customer service and other developmental training to new and experienced staff.
- Create engaging learning environments using the capabilities within the tools available (e.g., Adobe and Teams).
- Create and deliver custom training solutions, including quick-turn refreshers and specialized modules, to meet evolving operational requirements.
- Prepare for each course by refreshing examples in training materials and handling program administration needs, such as communication, scheduling activities, and roster management.
- Adhere to the training schedule, communicates any blockers or risks with leadership, and follows through with post-course wrap-up activities.
- Participate in project work to support initiatives that enhance operational excellence
- Responsible for delivering on-the-job training support while maintaining current knowledge of organizational processes and quality assurance standards to ensure compliance and effectiveness
- Schedule and complete peer-to-peer mentor sessions to align with departmental goals, including feedback discussions.
- Lead special projects, including planning, execution, and evaluation.
- Consult and handle complex training-related issues and provide solutions.
- Facilitate team meetings.
- Other duties as assigned.
Requirements
- Bachelor's degree in education or related field, or equivalent experience
- External candidates: 3-5 years relevant experience in a training and development position, preferably in health care industry.
- Experience in implementing skills-based training programs utilizing documentation, facilitation, presentation and consultative skills.
- Internal candidates: A minimum of 3 years of successful experience in the Training Specialist role, demonstrating a proven ability to facilitate learning and growth through effective communication and mentoring.
- Mastery of virtual classroom facilitation skills.
- Ability to monitor personal progress against performance metrics
- Agility in supporting multiple teams and lines of business.
- Proven ability to provide specific, timely, and respectful feedback to colleagues, fostering continuous improvement and mutual respect.
- Demonstrates action-oriented behavior and takes responsibility for outcomes.
- Ability to prioritize tasks, plan, and organize work to optimize productivity and achieve goals
- Effective at creating an environment where all viewpoints are heard and valued, while proactively seeking ways to increase efficiencies and find common solutions
Benefits
- Medical, dental and vision coverage
- Retirement plans
- Paid time off
- Employer-paid life and disability insurance with additional buy-up coverage options
- Tuition program
- Well-being benefits
- Full suite of benefits to support career development, individual & family health, and financial health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program developmentfacilitation skillspresentation skillsconsultative skillsvirtual classroom facilitationperformance metrics monitoringskills-based training implementationprogram administrationquality assurance standardson-the-job training support
Soft Skills
effective communicationmentoringagilityfeedback provisionaction-oriented behaviorresponsibility for outcomestask prioritizationplanning and organizingteam collaborationproblem-solving
Certifications
Bachelor's degree in education or related field