Point Loma Nazarene University School of Education

Enrollment Support Specialist

Point Loma Nazarene University School of Education

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $23 - $24 per hour

About the role

  • Engage prospective students through phone, email, text, and chat to build rapport, understand goals, and guide them through the early stages of the admissions process
  • Apply lead qualification strategies to assess student readiness, prioritize outreach, and align engagement efforts with enrollment objectives
  • Deliver accurate, clear, and timely information about programs, admissions requirements, and next steps, reflecting strong institutional and program knowledge
  • Maintain consistent speed-to-lead and follow-up practices to ensure timely engagement with new and existing inquiries
  • Schedule appointments and facilitate effective warm transfers to Admissions/Enrollment Counselors, ensuring a seamless student experience
  • Utilize CRM systems to accurately track student interactions, manage follow-up workflows, and maintain data integrity
  • Manage a high volume of concurrent tasks, including calls, messaging, scheduling, and documentation, while maintaining quality and attention to detail
  • Meet and maintain key performance metrics including contact rates, appointments scheduled, lead conversion, and engagement outcomes
  • Support informational events and outreach initiatives as needed
  • Collaborate with team members and leadership to improve processes, share insights, and enhance the overall student experience

Requirements

  • Demonstrated understanding of the admissions lifecycle, including inquiry management, lead qualification, and appointment setting
  • Experience working with CRM systems (Salesforce, TargetX, Slate, or similar) and maintaining accurate data and follow-up workflows
  • Strong verbal and written communication skills, with the ability to adapt messaging across multiple platforms and audiences
  • Proven ability to build rapport, engage effectively with prospective students, and provide a high-quality, student-centered experience
  • Ability to manage time, prioritize tasks, and execute consistently in a fast-paced, high-volume environment
  • Comfortable navigating multiple systems simultaneously while maintaining accuracy and efficiency
  • Strong attention to detail and commitment to data integrity and process execution
  • Ability to work independently while contributing to a collaborative, team-oriented environment
  • Flexibility to work occasional evenings and weekends
  • Evidence of Christian commitment and active church involvement.
  • Staff agree to live in agreement with PLNU’s Community Life Covenant.
  • The job offer is contingent on the successful completion of a background check.
Benefits
  • health, dental, tuition benefits for employees and dependents
  • competitive retirement matching
  • vacation and sick time
  • 15 paid holidays per year
  • many opportunities to engage with our community including staff chapel and a robust wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lead qualificationinquiry managementappointment settingdata integrityCRM systemsSalesforceTargetXSlatestudent engagementperformance metrics
Soft Skills
communication skillsrapport buildingtime managementtask prioritizationattention to detailindependencecollaborationflexibilityadaptabilitystudent-centered experience