Enrollment Support Specialist

Point Loma Nazarene University School of Education

Engagement Specialist at Point Loma Nazarene University guiding prospective students through enrollment processes. Balancing engagement with personalized interactions in a fast-paced admissions environment.

Posted 4/16/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Engage prospective students through phone, email, text, and chat to build rapport, understand goals, and guide them through the early stages of the admissions process
Apply lead qualification strategies to assess student readiness, prioritize outreach, and align engagement efforts with enrollment objectives
Deliver accurate, clear, and timely information about programs, admissions requirements, and next steps, reflecting strong institutional and program knowledge
Maintain consistent speed-to-lead and follow-up practices to ensure timely engagement with new and existing inquiries
Schedule appointments and facilitate effective warm transfers to Admissions/Enrollment Counselors, ensuring a seamless student experience
Utilize CRM systems to accurately track student interactions, manage follow-up workflows, and maintain data integrity
Manage a high volume of concurrent tasks, including calls, messaging, scheduling, and documentation, while maintaining quality and attention to detail
Meet and maintain key performance metrics including contact rates, appointments scheduled, lead conversion, and engagement outcomes
Support informational events and outreach initiatives as needed
Collaborate with team members and leadership to improve processes, share insights, and enhance the overall student experience

Requirements

What you’ll need

Demonstrated understanding of the admissions lifecycle, including inquiry management, lead qualification, and appointment setting
Experience working with CRM systems (Salesforce, TargetX, Slate, or similar) and maintaining accurate data and follow-up workflows
Strong verbal and written communication skills, with the ability to adapt messaging across multiple platforms and audiences
Proven ability to build rapport, engage effectively with prospective students, and provide a high-quality, student-centered experience
Ability to manage time, prioritize tasks, and execute consistently in a fast-paced, high-volume environment
Comfortable navigating multiple systems simultaneously while maintaining accuracy and efficiency
Strong attention to detail and commitment to data integrity and process execution
Ability to work independently while contributing to a collaborative, team-oriented environment
Flexibility to work occasional evenings and weekends
Evidence of Christian commitment and active church involvement.
Staff agree to live in agreement with PLNU’s Community Life Covenant.
The job offer is contingent on the successful completion of a background check.

Benefits

Comp & perks

health, dental, tuition benefits for employees and dependents
competitive retirement matching
vacation and sick time
15 paid holidays per year
many opportunities to engage with our community including staff chapel and a robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lead qualificationinquiry managementappointment settingdata integrityCRM systemsSalesforceTargetXSlatestudent engagementperformance metrics

Soft Skills

communication skillsrapport buildingtime managementtask prioritizationattention to detailindependencecollaborationflexibilityadaptabilitystudent-centered experience