Point Digital Finance, Inc.

Call Center Representative

• Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
• Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
• Resolve escalated homeowner concerns with urgency and professionalism.
• Set and manage monthly sales targets aligned to company goals.
• Evaluate quantitative and qualitative performance through reporting and call reviews.
• Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
• Lead consistent 1:1s and team meetings focused on accountability and development.
• Develop and implement monthly sales training plans.
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Sales Manager, Inside Sales, Call Center, B2C