Point Digital Finance, Inc.

Manager

• Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications.
• Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness.
• Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters).
• Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations.
• Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance.
• Manage pipeline health and proactively identify and address bottlenecks.
• Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability.
• Identify and address process inefficiencies, ensuring corrective measures are implemented.
• Establish and document best practices for title curative work, customer communication, and pre-closing preparation.
• Serve as an escalation point for complex customer inquiries and curative challenges.
• Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow.
• Partner with internal leadership to support company revenue and customer satisfaction goals.
• Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner’s perspective in mind.

Processing Manager

Engineering Manager

• Hire, mentor, and retain top talent while fostering a culture of ownership, innovation, and continuous learning.
• Define and execute technical strategy, guide architectural decisions, and actively contribute to technical outcomes to ensure excellence.
• Drive predictable delivery and establish scalable processes that balance speed, quality, and business impact.
• Collaborate with Product, Design, Data, and Operations to shape the roadmap, enable rapid experimentation, and deliver scalable, customer-first solutions.
• Promote clear communication, cross-team alignment, and best practices that drive continuous improvement.
• Set and drive technical vision and strategy, leveraging Generative and Agentic AI to deliver personalized customer experiences.