Customer Service Representative

Point C

Customer Service Representative at Point C providing benefit information and assistance to callers regarding healthcare programs. Handling inquiries and ensuring a welcoming experience for every caller.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem-solving in healthcare settings. Proficient in handling high call volumes while maintaining compliance and ethical standards.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Account ManagementStrong Communication SkillsMicrosoft Office ProficiencyMedical Billing/Coding Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceHealthcare Account ManagementMedical BillingMedical CodingClaims AdjustmentSelf-Funded PlansMultitasking

Soft Skills

Active ListeningFriendly CommunicationTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Medical Billing CertificationMedical Coding Certification

Industry Keywords

TPAPayer SettingEthical ConductComplianceInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Create a welcoming experience by authentically engaging every caller, every time.
Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
Interacting with team and co-workers in a supportive and purpose-drive environment.
Thoroughly and accurately answer questions about customers’ healthcare accounts.
Thoughtfully listen to callers’ needs and provide appropriate solutions.
Demonstrate a culture of ethical conduct, safety, and compliance.
Handle 35-50+ inbound and outbound phone calls per day.
Work closely with claim staff to make warranted adjustments to claims.
Other duties are based on business needs.

Requirements

What you’ll need

2+ years of customer service experience; 1+ years in a TPA or payer setting.
Experience with self-funded plans preferred.
Bachelor’s degree or medical billing/coding certification.
Additional TPA or payer experience.
Strong communication, multitasking, and computer skills (Microsoft Office).
Ability to work remotely and handle prolonged computer-based tasks.

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)