Director

• Oversee the strategy, operations, and growth of the consumer-driven healthcare portfolio including FSA, HSA, and COBRA administration.
• Provide leadership and direction to the Consumer Driven Products team, building a culture of collaboration, accountability, and high performance.
• Oversee claims processing, eligibility, customer service, and COBRA administration with a focus on compliance, efficiency, and accuracy.
• Manage client relationships for FSA/HSA groups, ensuring satisfaction, retention, and successful renewals.
• Partner with new clients to support seamless implementations and onboarding.
• Establish and oversee vendor relationships, monitoring performance through KPIs and ensuring service expectations are met.
• Develop and maintain a scalable Consumer Driven Products Center of Excellence (CDP COE), implementing best practices, processes, and tools that support growth.
• Identify opportunities for new product development and enhancements to existing offerings.
• Ensure all operations align with regulatory requirements, mitigating risk and maintaining compliance across all CDP functions.
• Collaborate with senior leadership to contribute to strategic planning and the long-term vision for consumer-driven healthcare products.

Director of Consumer Driven Products, FSA/HSA/HRA

Director of Education

Director of Donor Relations

Director – Retailer Contracting

Director, Professional Liability – Lawyers Professional Liability

Director, Continuous Improvement