Benefits Manager
Kin
Mid · Seniorfull-time$120k–$135k / yearAlabama, Arizona, California, Colorado · 🇺🇸 United States
Posted: 8 days agoSource: jobs.ashbyhq.com
Director of Consumer Driven Products, FSA/HSA/HRA
Point C
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $120,000 per year
Job Level
Lead
About the role
- Oversee the strategy, operations, and growth of the consumer-driven healthcare portfolio including FSA, HSA, and COBRA administration.
- Provide leadership and direction to the Consumer Driven Products team, building a culture of collaboration, accountability, and high performance.
- Oversee claims processing, eligibility, customer service, and COBRA administration with a focus on compliance, efficiency, and accuracy.
- Manage client relationships for FSA/HSA groups, ensuring satisfaction, retention, and successful renewals.
- Partner with new clients to support seamless implementations and onboarding.
- Establish and oversee vendor relationships, monitoring performance through KPIs and ensuring service expectations are met.
- Develop and maintain a scalable Consumer Driven Products Center of Excellence (CDP COE), implementing best practices, processes, and tools that support growth.
- Identify opportunities for new product development and enhancements to existing offerings.
- Ensure all operations align with regulatory requirements, mitigating risk and maintaining compliance across all CDP functions.
- Collaborate with senior leadership to contribute to strategic planning and the long-term vision for consumer-driven healthcare products.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Management, or related field required.
- 7–10 years of progressive experience in healthcare management, with direct expertise in FSA, HSA, and COBRA administration.
- Strong background in claims processing, customer service, and vendor management.
- Demonstrated success in leading and developing high-performing teams.
- Skilled in building scalable processes, Centers of Excellence, or similar operational frameworks.
- Strong knowledge of regulatory requirements governing consumer-driven healthcare products.
- Excellent problem-solving, organizational, and communication skills with the ability to influence at all levels.
