Benefit Manager
Foundation Source
Customer Service Representative
Point C
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $40,000 per year
Job Level
Junior
About the role
- Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
- Respond to inbound calls and emails with professionalism, empathy, and clarity
- Document all customer interactions accurately in the call tracking system
- Navigate and utilize multiple systems and tools to assist customers
- Translate internal processes into clear, understandable information
- Maintain confidentiality in accordance with HIPAA standards
- Contribute to a positive, team-oriented environment
Requirements
- High school diploma or equivalent required
- 1–2 years of experience in a medical, health insurance, or call center setting required
- Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
- Familiarity with Alegeus (Wealthcare) and CSIpack a plus (training provided)
- Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, remote environment
