Engineer

• Provide first-level technical support to end-users via phone, email, and ticketing systems (SolarWinds and Jira).
• Troubleshoot and resolve hardware, software, and network issues in a multi-tenant Azure environment.
• Assist users with Azure Virtual Desktop (AVD) setup, configuration, and troubleshooting.
• Support VoIP phone systems and Adobe applications.
• Document and track all support requests and resolutions in SolarWinds and Jira.
• Escalate complex issues to higher-level support as needed.
• Maintain a high level of customer satisfaction by providing timely and effective support.
• Collaborate with other IT team members to identify and implement improvements to the support process.
• Provide support to various user groups, including claims processors, customer service representatives, and clinical teams.
• Assist with Salesforce, Cedargate, and web portals that support members, clients, and health providers.

Tier 1 Service Desk Engineer – Contractor

Cyber Splunk Engineer

Senior Forward Deployed Engineer

Process Engineer – Service Delivery

Engineer IV

Lead Field Services Engineer – Manipulator Crane Operator