Customer Service Coordinator
Bridgestone Americas
ERP
Customer Service Representative
Point C
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $43,000 per year
Job Level
JuniorMid-Level
About the role
- Create a welcoming experience by authentically engaging every caller, every time.
- Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
- Interacting with team and co-workers in a supportive and purpose-drive environment.
- Thoroughly and accurately answer questions about customers’ healthcare accounts.
- Thoughtfully listen to callers’ needs and provide appropriate solutions.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Handle 35-50+ inbound and outbound phone calls per day.
- Work closely with claim staff to make warranted adjustments to claims.
- Other duties are based on business needs.
Requirements
- Bachelor’s degree or medical billing/coding certification.
- Additional TPA or payer experience.
- 2+ years of customer service experience; 1+ year in TPA or payer setting.
- Strong communication, multitasking, and computer skills (Microsoft Office).
- Ability to work remotely and handle prolonged computer-based tasks.
Benefits
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingmedical codingcustomer servicemultitaskingcomputer skills
Soft skills
communicationengagementlisteningsupportive teamworkethical conduct
Certifications
Bachelor’s degreemedical billing certificationmedical coding certification
