Customer Support

• Create a welcoming experience by authentically engaging every caller, every time.
• Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
• Interacting with team and co-workers in a supportive and purpose-drive environment.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Thoughtfully listen to callers’ needs and provide appropriate solutions.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Handle 35-50+ inbound and outbound phone calls per day.
• Work closely with claim staff to make warranted adjustments to claims.
• Other duties are based on business needs.

Customer Service Representative

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher

Customer Support Associate

Customer Service Representative