Director of Dealership Success – AI

Podium

Director of Dealership Success - AI leading a team to drive engagement and retention in dealership portfolio for Podium's AI solutions. Focusing on customer success and team development across the East Coast.

Posted 7/21/2026full-timeRemote • District of Columbia, Illinois, New York • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team development capabilities while driving customer success and retention in complex B2B environments. Leverages technical aptitude and relationship-building skills to translate customer goals into actionable plans that deliver measurable business impact.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipRelationship BuildingTechnical AptitudeB2B Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance ManagementOperational PlanningAI Solutions AdoptionBusiness Impact Analysis

Soft Skills

Communication SkillsProblem SolvingCoachingInfluencingGrit

Industry Keywords

AutomotiveSaaSDealershipsCustomer RetentionCustomer Experience

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories
Drive retention, adoption, expansion, and overall customer success across the dealership portfolio
Set clear performance expectations and hold the team accountable to results
Partner closely with internal teams to ensure a consistent and high-quality customer experience
Build trusted relationships with dealership leaders and executive stakeholders
Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively
Translate customer goals into action plans that create measurable value and business impact
Support team members in navigating complex customer situations, escalations, and renewal opportunities
Drive operational rigor across the team through planning, coaching, and execution
Travel regularly to support customers, field activity, and team development

Requirements

What you’ll need

10+ years of relevant experience in customer success, account management, services, consulting, or a related field
Proven experience managing teams and delivering strong business results
Strong customer-facing communication and relationship-building skills
Technical aptitude and the ability to quickly learn new products, systems, and workflows
Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments
A genuine curiosity about AI and how it can improve customer outcomes
Comfort operating in ambiguity and solving problems without a perfect playbook
Strong leadership presence, grit, and a bias toward action
Ability to balance strategic thinking with hands-on execution
Demonstrated ability to influence, coach, and drive accountability across a team

Benefits

Comp & perks

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel