Regional Customer Success Manager – Automotive AI

Podium

Automotive AI Dealership Success Manager working with high-value automotive customers. Driving success of dealerships with Podium's AI solutions and fostering strong relationships.

Posted 7/17/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the automotive sector, leveraging strong analytical and problem-solving skills to enhance customer satisfaction and retention. Proven ability to build relationships and act as a trusted advisor while effectively communicating with stakeholders at all levels.

Highest-signal resume keywords

Customer Success ManagementAutomotive Industry ExperienceB2B Software ProficiencyStrategic ContributionsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesAccount ManagementConsultingOnboardingAI Product KnowledgeAnalytical SkillsSoftware Concept GraspPerformance Review Excellence

Soft Skills

Relationship BuildingEffective CommunicationProactive EngagementProblem-Solving

Certifications & Qualifications

4-Year Degree

Industry Keywords

Automotive DealershipsPost-Sales SupportCustomer SatisfactionProduct AdoptionRenewal Process

About the role

Key responsibilities & impact

Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Proactively anticipate and address potential challenges to ensure a seamless customer experience.
Develop strong relationships with customers and become a trusted advisor.
Work cross-functionally to relay product feedback

Requirements

What you’ll need

Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
Demonstrated ability to go above and beyond to maximize retention save %
Demonstrated experience and success in a customer success or account management role
Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Technically adept and able to grasp complex software concepts quickly
Scored top 10% in your performance reviews for the past 3 years
3+ years Automotive experience
5+ years Customer success, consulting, onboarding, or account management experience
3+ years B2B software experience
4-year degree required
Consistent over-achievement in past and current positions.

Benefits

Comp & perks

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel