Enterprise Account Executive

Podium

Enterprise Account Executive responsible for strategic client relationships at Podium. Ensuring customer satisfaction and managing product adoption with growth and retention metrics.

Posted 6/22/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

Enterprise Account Executivecustomer ROIbusiness valuenet retention goalsrevenue metricsengagement metricsbusiness strategyadoption strategiesretention strategiesexpansion strategies

Soft Skills

results-orientedproblem-solvingthought leadershipcustomer experienceadaptabilityrelationship buildingcommunicationstrategic planningproject managementcollaboration

Industry Keywords

performance goalscustomer portfolio managementhigh-intensity projectsbusiness reviewsclient successprocess changescustomer challengespipeline managementclient retentionclient satisfaction

About the role

Key responsibilities & impact

Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
You will manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients.
Your metrics will be focused on growth and retention.
You will travel up to 40% annually.

Requirements

What you’ll need

4+ years of Enterprise Account Executive experience.
Ability to identify and highlight customer ROI and business value.
Strong ability to think at scale while balancing customer experience outcomes.
Show regular proactive efforts towards driving value and a strong experience for customers.
Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.
Strong skills in being a thought leader for the team and company.
Ability to quickly learn and adapt new products into your customer's business strategy.
Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion.
Able to successfully lead customer onsite meetings.
Able to build a strong partnership with the Sales organization.
Able to plan and deliver strong business reviews with favorable results.

Benefits

Comp & perks

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel