National Customer Success Manager – Automotive AI
Podium
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
- Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
- Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor.
- Work cross-functionally to relay product feedback
Requirements
- Located in the Houston, TX area
- Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
- Demonstrated ability to go above and beyond to maximize retention save %
- Demonstrated experience and success in a customer success or account management role
- Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
- Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer successaccount managementconsultingrelationship buildingproblem-solvinganalytical abilitiesstrategic contributionscommunicationcustomer retentioncustomer satisfaction