Bilingual Patient Experience Representative, French

PocketHealth

Patient Experience Representative supporting patients in their healthcare journey through the PocketHealth platform. Providing technical support while aiding hospitals and clinics across North America.

Posted 7/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$45,000 - CA$48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both French and English, providing effective technical support and guidance to patients. Capable of managing multiple tasks while contributing to the development of the PocketHealth platform through patient feedback.

Highest-signal resume keywords

Bilingual Communication SkillsCustomer Service ExperienceTechnical Support ExperienceOrganizational SkillsHealthcare Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsOutstanding Organizational Skills

Tools & Technologies

PocketHealth Platform

Industry Keywords

HealthcarePatient SupportTechnical Guidance

About the role

Key responsibilities & impact

Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.
Key contact for patients looking to access their health records and navigate the PocketHealth platform.
Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform.

Requirements

What you’ll need

Excellent communication skills in French and English (verbal and written)
Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
Outstanding organizational skills and an ability to juggle multiple tasks
Experience with or passion for healthcare would be an asset, but is not required
Technical Support experience considered an asset

Benefits

Comp & perks

Competitive salaries and benefits (including stock options for every employee!)
Four weeks of paid time off
Unlimited paid wellness days
Extended mental health coverage
16 weeks of parental leave top-up