Customer Success Manager

PocketHealth

Customer Success Manager at PocketHealth enabling hospitals to share imaging records digitally. Helping 2 million patients improve their healthcare experience through strategic relationship management.

Posted 4/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$90,000 per yearWebsite

About the role

Key responsibilities & impact

enable hospitals and clinics across North America to share imaging records digitally with patients.
Empower over 2 million patients to discover a better healthcare experience.
Own, manage, and grow a dedicated book of business.
Become an expert on PocketHealth marketing programs.
Build strong relationships with key stakeholders across your accounts.
Present tailored demos & training of PocketHealth to staff at all levels.

Requirements

What you’ll need

Existing experience as a CSM or similar where expansion & growth has been a key focus.
A university degree is required, ideally in a health-related field (e.g., BSc, Nursing, Medical Radiation Technology).
Familiarity with healthcare environments and terminology (e.g., PACS) is a strong asset.
Relationship building is a must in this role.
You have a valid driver’s license, a passport, and access to a reliable vehicle for travel.
Your organizational skills allow you to manage a book of 30+ accounts with ease.
You take ownership of the growth in your book of business and do what it takes to get it done - and get it done well.

Benefits

Comp & perks

competitive salaries and benefits (including stock options for every employee!)
four weeks of paid time off
unlimited paid wellness days
extended mental health coverage
16 weeks of parental leave top-up

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success managementaccount managementbusiness growthhealthcare terminologyPACS

Soft Skills

relationship buildingorganizational skillsownershipcommunication

Certifications

BScNursingMedical Radiation Technology