Manager

• Develop and continuously improve the Training & Development Framework in alignment with business priorities
• Conduct annual and cyclical Training Needs Assessments (TNA) for all divisions and staff categories (Executives, Directors, Managers, General Staff)
• Translate organizational capability gaps into structured learning paths, development programs, and leadership interventions
• Develop competency-aligned learning content for technical, commercial, support, and leadership teams
• Oversee development of core training programs including onboarding, customer excellence, compliance, product knowledge, leadership development, coaching skills, and CONNECT Values integration
• Create blended learning programs (virtual, classroom, LMS modules, simulations, on-the-job learning)
• Coordinate all training activities, ensuring consistency, quality, and attendance across divisions
• Facilitate key training sessions as required covering leadership and people management
• Identify training solutions for content uploading, learner assignments, tracking, reporting, and completion monitoring
• Ensure divisional training calendars are up-to-date and aligned with the company-wide annual training calendar
• Work with line managers to integrate development actions into performance management cycles, including IDPs (Individual Development Plans)
• Coach line managers on identifying development opportunities and embedding learning into daily operations
• Support capability interventions arising from performance reviews and 1:1 conversations
• Implement the training evaluation framework to assess the impact of all learning activities
• Track return on learning investment, learner engagement, performance uplift, and capability indicators
• Prepare monthly and quarterly training dashboards and reports
• Partner with division heads to develop relevant training programs
• Collaborate on learning campaigns and CONNECT Values activation as part of building culture
• Manage external training providers, ensuring they meet poa! quality and value standards
• Manage the annual learning budget, ensuring optimal allocation, cost tracking, and value realization
• Ensure adherence to the HR Manual, Training Policy, Learning & Development Framework, and Learning Assistance Process

Training & Development Manager

Execution and Enablement Manager