PNY Technologies

Sales Support Representative

PNY Technologies

full-time

Posted on:

Location Type: Office

Location: Parsippany • New Jersey • 🇺🇸 United States

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Salary

💰 $50,000 - $60,000 per year

Job Level

JuniorMid-Level

About the role

  • Provide administrative support to Channel sales managers
  • Provide front-line sales support for Channel customers
  • Process orders via EDI
  • Manage order entry and manual order changes for customers
  • Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive
  • Set up new parts for customers via Customer's Portal
  • Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping
  • Proactively monitor exceptions and errors in Epicor for timely order processing
  • Furnish shipping reports to designated accounts, designed to customer’s specifications
  • Coordinate with Planning/Shipping to meet required delivery dates
  • Maintain Customer Routing Guides and Compliance Guidelines
  • Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications
  • Maintain up-to-date filing system of sales orders, PO’s and other related reports
  • First point of contact in resolving customer issues (e.g. order status, expediting, ETA’s, and shipping inquiries) and last point of resolution. If not, know when and who to escalate
  • Enter RMA requests and follow-up completion of RMA documentation process
  • Prepare daily reports on inventory and backlog for internal use
  • Prepare consignment billing weekly for Office Superstores
  • Attend weekly customer calls to ensure timely and effective communication between customer and Planning
  • Provide details to avoid chargebacks for compliance violations
  • Prepare PVs for Finance to accommodate price discrepancies on orders
  • Make certain to be effective back-up of accounts when needed
  • Ensure timely order flow through Rithum as well as maintaining current inventory stats
  • Update and keep vendor portals current on pricing, part numbers and UOM configurations
  • Attend training on product and procedures as required
  • Be effective liaison between Sales and Customer on all issues
  • Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing
  • Assist in other areas, as assigned

Requirements

  • 1-2 years order entry/customer relationship building experience
  • BS in Business Administration or a related major
  • Working knowledge of MS Office products including Word, Excel, PowerPoint, and Power BI
  • Excellent written/oral communication, including ability to communicate effectively in English (Bilingual a plus)
  • Ability to organize and enter large amounts of data efficiently with accuracy
  • Strong attention to detail
  • Strong organizational skills
  • Strong service and customer relationship building skills
Benefits
  • medical
  • dental
  • vision
  • basic life and AD&D coverage
  • short- and long-term disability
  • 401(k) retirement plan
  • annual discretionary salary increases and bonuses
  • paid company holidays
  • paid time off
  • access to company-paid training
  • tuition reimbursement
  • 529 college savings plan
  • pet insurance
  • legal and ID theft coverage
  • other voluntary insurance plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order entryEDIdata entryinventory managementRMA processingpricing managementreport preparationcustomer specifications maintenancecompliance guidelinesbacklog monitoring
Soft skills
communicationcustomer relationship buildingorganizational skillsattention to detailproblem-solvingtime managementteam collaborationproactive monitoringescalation managementservice orientation
Certifications
BS in Business Administration