Support Engineer

• Executes varied transactions/processes utilizing standard procedures
• May have specific responsibility for one or multiple specialized products or functional areas
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
• Identifies and may resolve exceptions; escalates appropriately
• May interact with customers and have assigned accounts or portfolio
• Ensures the appropriate materials and documentation are available to complete transactions
• Completes research and provides feedback on workflow and work received
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Loan Support Analyst

• Executes varied and complex transactions/processes utilizing standard procedures
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
• Identifies and may resolve exceptions; escalates appropriately
• May interact with customers and have assigned accounts or portfolio
• Completes research and provides feedback on workflow and work received
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Senior Loan Support Analyst

Systems Engineer

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzes, defines and documents clients requirements and revises existing systems logic challenges, as necessary.

Business Systems Analyst Consultant – Jira, User Stories, Banking/Lending, Apps Dev/Data

Scrum Master

• Draws on past experience to support and facilitate Scrum Team(s)
• Ensures team adherence to Agile principles
• Provides coaching to newly formed teams on executing the Scrum Framework
• Organizes and facilitates ceremonies
• Recommends and executes on improvement opportunities to optimize velocity
• Tracks and communicates overall team progress providing visibility to stakeholders
• Removes impediments to team progress
• Partners with Product Owner(s) to prioritize backlog items

Senior Scrum Master, CSM, Jira, SDLC

QA Engineer

• Lead planning, coordination, and execution of quality assurance and testing initiatives
• Manage QE teams ensuring quality gates are met
• Champion automation, continuous testing methodologies
• Collaborate with stakeholders to define test plans and schedules
• Track QE deliverables and report progress to executives
• Hire, mentor and coach QE professionals
• Drive process improvements in test automation frameworks

Software Quality Engineering Delivery Manager

Operations

• Determines the overall operations strategy for function or business and sets operating standards in collaboration with the business.
• Oversees execution of support and service and leads staff to achieve excellence.
• Oversees the development of relevant key performance and risk indicators.
• Oversees the execution of business and functional strategies and initiatives to achieve desired service and budgetary results within the risk appetite.
• Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business outcomes to drive desired client experience.
• Develops and maintains relationships with internal and external partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction.
• Establishes and ensures compliance with internal policies and procedures.
• Recommends and influences policy and procedure changes to meet business objectives.
• Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience.
• Manages highest level escalations.
• Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors.
• Develops future leaders, including managers and supervisors.

Director of Operations

Account Executive

• Markets credit card systems and support services for business customers
• Attracts and retains client relationships to meet sales objectives
• Develops and maintains relationships with clients
• Identifies client requirements and recommends appropriate services
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry
• Manages, collects and reports on sales statistics
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market

PNC