Relationship Manager II – Small Business Banking

PNC

Small Business Banking Relationship Manager growing PNC client relationships, sales, and credit revenue. Analyzing credit risk and delivering banking products to business clients in Maryland.

Posted 8/5/2026full-timeOwings Mills • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $76,500 - $127,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, financial analysis, and credit risk evaluation, with a strong focus on driving sales growth and enhancing customer engagement. Proficient in identifying sales opportunities and managing a book of business while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Client Relationship ManagementCredit ProcessesFinancial AnalysisSales Opportunity IdentificationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Risk EvaluationBusiness AcumenCustomer Experience ManagementSales Growth StrategiesDecision Making

Soft Skills

Critical ThinkingEffective CommunicationRelationship Building

Tools & Technologies

Sales ToolsReporting Tools

Certifications & Qualifications

Job-Specific Certifications

Industry Keywords

Small-Business ClientsRegulatory Risk ManagementMarket Share GrowthClient EngagementFDIA Section 19 Compliance

About the role

Key responsibilities & impact

Coordinate relationship management activities with new and existing small-business clients
Grow sales, revenue, and market share against relevant sales goals
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
Originate, analyze, negotiate, and document credit and non-credit products and services
Manage risk/return and drive quality for new and existing clients
Identify and mitigate regulatory, reputational, operational, and credit risks
Provide ideas and insights based on clients’ needs and financial well-being
Increase client engagement and loyalty
Build and manage internal and external relationships, including community and industry relationships
Present the full range of PNC products and services to clients
Use reporting and sales tools to identify and convert sales opportunities
Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies

Requirements

What you’ll need

University/college degree typically required
5+ years of industry-relevant experience
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Knowledge of book-of-business management
Client relationship building
Credit processes and credit products
Customer engagement
Financial analysis
Identifying sales opportunities
Business acumen
Client relationship management
Customer experience management
Decision making and critical thinking
Effective communications
Prospecting and selling
Tech savvy
Ability to analyze, evaluate, and mitigate credit risk for complex credit requests
Must satisfy applicable FDIA Section 19 requirements regarding criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Inclusive and accessible workplace
Reasonable accommodations for applicants and qualified individuals with disabilities