Personal Banker

PNC

Personal Banker focused on acquiring and deepening customer relationships in PNC's retail organization. Engaging in proactive sales activities and managing customer experiences effectively.

Posted 7/10/2026full-timePalm Springs • California • 🇺🇸 United StatesMid-LevelSenior💰 $45,375 - $75,625 per yearWebsite

About the role

Key responsibilities & impact

Acquires and deepens the branch customer base through a variety of proactive sales and service activities
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
Collaborates with ecosystem partners to grow customer's share of wallet
Positions PNC solutions to drive new revenue and customer loyalty
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

Requirements

What you’ll need

3+ years experience
Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BankingRetail LendingIdentifying OpportunitiesManaging Multiple PrioritiesSelling

Soft Skills

AccountabilityClient LoyaltyCustomer Service