Senior Quality Assurance Specialist – GenAI Testing

PNC

Quality Assurance Specialist Sr at PNC supporting Engagement & Collaboration team with testing quality. Engaging in AI testing, UAT, and developing testing processes in technology organization.

Posted 7/10/2026full-timePittsburgh • Alabama, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $52,500 - $127,500 per yearWebsite

Tech Stack

Tools & technologies

Selenium

About the role

Key responsibilities & impact

Participate in test planning, test case design, execution, and defect management
Support UAT, SIT, and regression testing activities
Execute and validate test scenarios and ensure accurate defect tracking and reporting
Ensure proper documentation and traceability of test results and outcomes
Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar)
Assist teams with structured testing processes and artifacts, including:
○ Test Strategy & Approach (TSA/MTSA)
○ Test Summary Reports (TSR)
Troubleshoot tool-related and process-related issues via support channels, chats, and office hours
Promote consistent usage of testing processes, workflows, and standards
Develop and maintain Confluence content, job aids, and training materials
Contribute to onboarding resources and knowledge-sharing initiatives
Continuously enhance guidance based on common user needs and feedback
Support Communities of Practice and training/enablement sessions
Provide support to internal users via office hours, forums, and ticketing channels
Partner with QE team members, developers, and business stakeholders
Help teams adopt and adhere to testing best practices and standards
Participate in cross-team meetings, reviews, and knowledge-sharing forums
Contribute to strategic efforts such as:
○ QE refresher training and onboarding content
○ MTSA and Xray-related initiatives
○ UAT readiness and execution support
○ Testing guidance updates and process improvements
○ Tooling and communication rollouts
Provide support for urgent testing/process needs and workaround solutions
Participate in testing and user acceptance validation of AI-enabled and GenAI-enabled capabilities, including chatbot, copilot, agent-based, and other intelligent workflow solutions
Work with pilot user groups, business stakeholders, and operational teams (including pilot crew populations where applicable) to validate agent functionality, usability, and business outcomes
Design and execute test scenarios that evaluate AI-generated outputs against source data, business requirements, expected behaviors, and governance standards
Identify and document risks, defects, and observations related to AI capabilities, including hallucinations, inaccurate responses, inconsistent outputs, privacy concerns, sensitive data exposure, and prompt injection/security risks
Support documentation of AI/GenAI testing approaches, evaluation criteria, evidence collection, and test results to ensure traceability and auditability

Requirements

What you’ll need

Strong experience in quality engineering / quality assurance and hands-on testing
Exposure to testing AI-enabled and Generative AI-enabled functionality in an enterprise environment
Familiarity with AI-specific testing considerations such as:
○ Prompt testing and prompt variation analysis
○ Hallucination identification and risk assessment
○ Privacy, sensitive data handling, and responsible AI considerations
○ Prompt injection and other AI-related security risks
○ Output evaluation methodologies and evidence documentation
Demonstrated expertise in:
○ Test planning and execution
○ Test case creation and defect management
○ Supporting testing tools and processes
Experience working in a governed enterprise environment
Excellent communication, documentation, and stakeholder support skills
Ability to balance execution, enablement, and user support responsibilities
Experience with Jira, Xray, or similar test management tools
Understanding of structured testing artifacts:
○ Test Strategy & Approach (TSA/MTSA)
○ Test Summary Reports (TSR)
Familiarity with:
○ Confluence and SharePoint
○ Test automation frameworks (e.g., Selenium, Cucumber)
Broader QE/DevOps tool ecosystem

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Test Case CreationDefect ManagementTest Strategy & ApproachTest Summary ReportsPrompt TestingHallucination IdentificationPrivacy and Sensitive Data HandlingOutput Evaluation MethodologiesTest AutomationGoverned Enterprise Environment

Soft Skills

Excellent CommunicationDocumentation SkillsStakeholder SupportUser SupportBalancing Execution and Enablement