Software Engineering Group Manager – Site Reliability Center

PNC

Software Engineering Group Manager at PNC responsible for site reliability engineering and production support. Leading high-impact teams and fostering collaborative technology organization for operational excellence.

Posted 6/26/2026full-timePittsburgh • Alabama, Arizona, Colorado, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $146,300 - $298,870 per yearWebsite

Tech Stack

Tools & technologies

CassandraElasticSearchKafkaLinuxMongoDBOracleRedisSQL

About the role

Key responsibilities & impact

Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations;
Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.
Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth.

Requirements

What you’ll need

8+ years of related experience and 5+ years of management experience.
Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering.
Deep expertise in incident, problem, and change management within complex environments.
Passion for building reliable, scalable, customer-centric platforms.
Track record of improving operational metrics and leading high-performing teams.
Strong executive presence and communication skills.
Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementproblem managementchange managementproduction supportroot cause analysisreliability engineeringmonitoringalertingautomationsystem design

Soft Skills

leadershipcommunicationoperational disciplineteam performanceengagementgrowthaccountabilitycustomer-centric focusexecutive presencetroubleshooting