Program Management Manager – Technology Portfolio Operations, GenAI Strategy

PNC

Program Management Manager directing Technology Portfolio Operations & GenAI Strategy at PNC. Focus on capacity planning, automation, and AI-enabled operations across multiple locations.

Posted 6/26/2026full-timeDallas • Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $115,500 - $274,560 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures.
Prioritize GenAI, automation, and data product use cases that reduce administrative effort and improve reporting, knowledge search, risk insights, operational metrics, and executive summaries.
Lead reusable AI and automation solutions, including Copilot Studio agents, RAG-enabled knowledge search, Power Automate workflows, Power Apps intake, AI-assisted reporting, and dashboard automation.
Partner with Technology, Data & Automation, enterprise GenAI teams, GCC resources, and TPMO leaders to move use cases from concept to production adoption.
Establish responsible AI practices, including source traceability, human review, quality controls, issue management, documentation, and support ownership.
Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking.
Own demand intake, work classification, prioritization standards, and data hygiene to enable accurate planning and decision-making.
Build and maintain role-based capacity models, utilization views, staffing scenarios, and rolling workforce plans.
Translate demand signals into baseline, commit, and stretch resourcing scenarios with clear tradeoffs, constraints, and business impacts.
Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability.
Define and govern demand, capacity, utilization, throughput, workforce, and service performance KPIs with clear data definitions and reporting routines.
Deliver executive dashboards and operational readouts that provide a single source of truth for prioritization, staffing, and resourcing decisions.

Requirements

What you’ll need

Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, transformation, automation, data-driven operations, or related leadership roles.
Proven experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support.
Strong understanding of PMO/TPMO workflows.
Experience translating operational pain points into scalable solutions.
Practical familiarity with GenAI and automation.
Advanced analytical, reporting, stakeholder management, communication, and change leadership skills.
Strong governance mindset.
Experience launching or leading AI, automation, PMO innovation, or digital transformation.
Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures.
Experience with responsible AI governance and data quality controls.
Experience designing capacity planning routines and executive reporting.
Familiarity with tools like Jira, ServiceNow, Power BI, etc.
Relevant certification preferred.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GenAIautomationdata product use casesAI-assisted reportingdashboard automationcapacity planningKPI reportingresponsible AI governancedata quality controlsexecutive reporting

Soft Skills

analytical skillsstakeholder managementcommunication skillschange leadershipgovernance mindsetleadershipprioritizationdecision-makingproblem-solvingcollaboration

Certifications

relevant certification