Senior System Reliability & Support Specialist – Core Apps, Payroll Team

PNC

Senior Systems Reliability & Support Specialist managing HR Core Apps and Payroll operations at PNC. Responsible for troubleshooting, governance, and cross-team collaboration for integrations.

Posted 6/23/2026full-timePittsburgh • Arizona, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $45,000 - $121,900 per yearWebsite

Tech Stack

Tools & technologies

ETLOracleServiceNow

About the role

Key responsibilities & impact

Troubleshoot complex production issues, conduct root-cause analysis, mentor peers, and contribute to engineering standards.
Must demonstrate ownership of governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to internal and external audits.
Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
Must be willing to participate in on call rotation.
May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).

Requirements

What you’ll need

3–5+ years (preferred) in supporting vendor hosted applications preferred
Jira, Agile methodologies; strong documentation and communication skills.
Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software
Must be able to communicate across technical and non-technical channels – both spoken and in writing.
Ideal candidate will keep pace with changing technology standards.
Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and business end-to-end processes.
General knowledge of ETL issues and maintenance.
Practical experience troubleshooting JCL jobs and mainframe batch processing.
Experience working with HR business partners as customers.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingroot-cause analysisincident managementETLJCLmainframe batch processingWorkday integrationsAgile methodologiesdocumentationdata security

Soft Skills

ownershipmentoringcommunicationcollaborationprioritizationplanningadaptabilityproblem-solvingincident preventioncustomer service