Senior Solution Architect – Collaboration Tools, MS Teams, ZOOM, WebEx, IPTV, Digital

PNC

Solution Architect Sr designing enterprise collaboration solutions at PNC. Focused on Microsoft Teams and various collaboration platforms with strong technical expertise.

Posted 6/23/2026full-timePittsburgh • Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $80,000 - $185,150 per yearWebsite

Tech Stack

Tools & technologies

AndroidAzureITSMServiceNow

About the role

Key responsibilities & impact

Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
Define and enforce Teams policies, configurations, and governance frameworks.
Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).
Ensure best practices for security, scalability, performance, and user experience across collaboration environments.
Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.
Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools.
Support incident and request management using ServiceNow.
Resolve high-severity production incidents under strict SLA requirements.
Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.
Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure.
Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
Provide mentorship, documentation, and knowledge transfer to technical teams.
Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

What you’ll need

Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture.
Proven hands-on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms.
Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune.
Experience configuring and troubleshooting Conditional Access policies and Entra ID–related issues.
Advanced proficiency in PowerShell scripting and Microsoft Graph API.
Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
Deep understanding of Teams administration, policies, and governance models.
Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms.
Strong troubleshooting skills using CQD, Power BI, and call quality metrics.
Familiarity with ITSM tools, preferably ServiceNow.
Excellent vendor management and stakeholder communication skills.
Ability to work independently and as part of a collaborative team.
Strong documentation, analytical, and problem-solving capabilities.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft TeamsMicrosoft Teams RoomsPowerShell scriptingMicrosoft Graph APIPSTN integrationSession Border ControllersConditional Access policiesTeams Voiceadvanced troubleshootingRoot Cause Analysis

Soft Skills

vendor managementstakeholder communicationproblem-solvingdocumentationanalytical skillscollaborationmentorshipcommunication