Enterprise Infrastructure Manager – Voice Engineering

PNC

Enterprise Infrastructure Manager responsible for leading the voice engineering team at PNC. Oversees platform stability, cloud migration, and strategic technology initiatives.

Posted 6/23/2026full-timePittsburgh • Alabama, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $100,100 - $185,900 per yearWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Serves as the People Manager for the Enterprise Voice Engineering team, responsible for day-to-day leadership, staffing, performance management, and overall team delivery across voice platforms and services
Owns the end-to-end engineering and operational lifecycle for enterprise voice infrastructure, including architecture alignment, platform stability, and production support for critical communications systems
Acts as the technical and functional leader for voice technologies (VoIP, SIP, Teams Voice, CUCM, Genesys, Avaya), ensuring solutions meet business, regulatory, and resiliency requirements
Leads strategic initiatives and transformation efforts, including cloud migration, legacy decommissioning, and M&A integration activities impacting voice platforms
Partners across Engineering, Network, Security, Contact Center, and business stakeholders while managing key vendor relationships to ensure aligned delivery and continuous improvement

Requirements

What you’ll need

Information Security
IT Architecture
Network Administration
Network Support
Software Testing
System Administration
Roles at this level typically require a university / college degree
Higher level education such as a Masters degree, PhD, or certifications is desirable
Industry experience is typically 8+ years
At least 5 years of prior management experience is typically required
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIPSIPTeams VoiceCUCMGenesysAvayaInformation SecurityIT ArchitectureNetwork AdministrationSystem Administration

Soft Skills

leadershipperformance managementteam deliverystrategic initiativesvendor managementcollaborationcontinuous improvement

Certifications

university degreeMasters degreePhDjob specific certification