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Senior Site Reliability Engineer – First Response
PNCSite Reliability Engineer ensuring engineering stability and performance at PNC's SRC First Response. Responsible for site design consulting and analytics-driven improvements in a team environment based in the U.S.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
analyticscapacity planningdashboard creationmonitoring systemsSLA implementationSLO implementationincident responseroot cause analysisinfrastructure managementdisaster recovery
Soft Skills
analytical thinkingmentoringtrainingproblem solvingprocess improvement
Certifications & Qualifications
Bachelor's degree
Industry Keywords
engineering stabilityapplication developmentbusiness managementcustomer solutionsuser experience (UX) designsoftware reliability managementIT industry trendstechnical troubleshootingsoftware process improvement (SPI)system testing
About the role
Key responsibilities & impact- Identify and establish ways of stabilizing environments and sites
- Assess opportunities to drive engineering stability through analytics and metrics
- Responsible for site design consulting, platform management, and capacity planning
- Define, create, and ensure robust dashboards and monitoring systems are implemented
- Identify, coordinate, and implement SLAs and SLOs for applications, service sites, and platforms
- Lead in analyzing metrics from operating sites and applications
- Troubleshoot priority incidents and participate in blameless post-mortems
- Engage in testing strategy approaches, complex incident response, and root cause analysis efforts
- Mentor and train junior team members on best practices for infrastructure management and disaster recovery
Requirements
What you’ll need- 3+ years of relevant / direct industry experience
- Bachelor's degree
- Familiarity with application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, user experience (UX) design
- Skills in analytical thinking, application design, architecture, application maintenance, application testing, IT industry trends & directions, IT standards, procedures & policies, software process improvement (SPI), software reliability management, system testing, technical troubleshooting
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service