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Senior Site Reliability Engineer – First Response
PNCSite Reliability Engineer ensuring engineering stability and performance at PNC's SRC First Response. Responsible for site design consulting and analytics-driven improvements in a team environment based in the U.S.
About the role
Key responsibilities & impact- Identify and establish ways of stabilizing environments and sites
- Assess opportunities to drive engineering stability through analytics and metrics
- Responsible for site design consulting, platform management, and capacity planning
- Define, create, and ensure robust dashboards and monitoring systems are implemented
- Identify, coordinate, and implement SLAs and SLOs for applications, service sites, and platforms
- Lead in analyzing metrics from operating sites and applications
- Troubleshoot priority incidents and participate in blameless post-mortems
- Engage in testing strategy approaches, complex incident response, and root cause analysis efforts
- Mentor and train junior team members on best practices for infrastructure management and disaster recovery
Requirements
What you’ll need- 3+ years of relevant / direct industry experience
- Bachelor's degree
- Familiarity with application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, user experience (UX) design
- Skills in analytical thinking, application design, architecture, application maintenance, application testing, IT industry trends & directions, IT standards, procedures & policies, software process improvement (SPI), software reliability management, system testing, technical troubleshooting
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analyticscapacity planningdashboard creationmonitoring systemsSLA implementationSLO implementationincident responseroot cause analysisinfrastructure managementdisaster recovery
Soft Skills
analytical thinkingmentoringtrainingproblem solvingprocess improvement
Certifications
Bachelor's degree