Technology Solution Center Analyst

PNC

Technical Solution Center Analyst providing first line technology support at PNC. Responsible for problem resolution and escalating issues to higher support levels.

Posted 6/18/2026full-timeOhio • 🇺🇸 United StatesMid-LevelSenior💰 $37,500 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provides the first line of support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote technology support services for internal employee/contractor technology
Escalates issues to second and third level support teams through pre-determined directions or procedures
Resolves employee/contractor technology issues during point of contact
Partners with end-user and other analysts to resolve normal and unusual information system problems

Requirements

What you’ll need

3+ years experience
Associates or equivalent degree
Customer Solutions
Data Architecture Development
End Users
Problem Resolution
Technical Support
Call Center Technologies
Customer Support Operations
Hardware Infrastructure
Help Desk
IT Standards, Procedures & Policies
Problem Solving
Technical Troubleshooting

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportData Architecture DevelopmentProblem ResolutionTechnical TroubleshootingCall Center TechnologiesHardware InfrastructureHelp Desk

Soft Skills

Problem SolvingCustomer Solutions

Certifications

Associates degree