Senior Customer Service Representative – Lending Services

PNC

Lending Services Representative providing customer support for home, personal, and auto loans. Handling inquiries and assisting customers while resolving service requests effectively.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $33,750 - $67,500 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

AccountabilityContinual Improvement ProcessCustomer InteractionsCustomer ServiceDecision MakingRelationship BuildingResults-OrientedTechnical Support

Industry Keywords

Personal Lending ProductsCustomer SatisfactionService RequestsProblem Resolution

About the role

Key responsibilities & impact

Provide routine support to PNC customers regarding their personal lending products
Communicate directly with customers, as well as internal and external service partners
Resolve issues, questions, and service requests
Learn a variety of new lending specific systems for problem resolution
Maintain high levels of customer satisfaction consistent with PNC's core values
Document customer interactions and complete service requests to minimize customer effort or additional action

Requirements

What you’ll need

1+ years of related experience
Accountability
Continual Improvement Process
Customer Interactions
Customer Service
Decision Making
Relationship Building
Results-Oriented
Technical Support

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives