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About the role
Key responsibilities & impact- Provides sales, service and execution support for new and ongoing client relationships.
- Gathers required documentation.
- Prepares, reviews and verifies documents and relevant information for accuracy.
- Performs common processing and ensures compliance with standard regulations and processes.
- May administer implementation plans.
- Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
- Initiates, updates and verifies client, account, or transaction details in relevant systems/applications.
- Provides reports as needed.
- May perform general administrative support.
Requirements
What you’ll need- 3+ years experience
- Associates or equivalent degree
- Business Decisions
- Client Counseling
- Client Relationship Building
- Competitive Advantages
- Customer Experience (CX)
- Personal Initiative
- Relationship Management
- Results-Oriented
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Client CounselingClient Relationship BuildingRelationship ManagementCustomer Experience (CX)Personal InitiativeResults-Oriented
Certifications
Associates degree
