Business Systems Analyst Consultant – ITIL

PNC

Business Systems Analyst Consultant at PNC developing comprehensive documentation to ensure compliance with established processes. Collaborating with internal groups to enhance business results and improve system functionalities.

Posted 6/17/2026full-timePittsburgh • Alabama, Arizona, Colorado, Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $137,500 per yearWebsite

About the role

Key responsibilities & impact

Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Bachelors degree
CBAP (Certified Business Analysis Professional) certification preferred
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Application DevelopmentProcess ImprovementsRelease ManagementSoftware SolutionsUser Experience (UX) Design

Soft Skills

Group Problem SolvingCustomer Solutions

Certifications

CBAP (Certified Business Analysis Professional)