Senior Business Systems Analyst

PNC

Senior Business Systems Analyst in PNC's Digital Identity organization leading agile IT projects and product management. Collaborating with stakeholders to gather requirements, manage backlogs, and guide developers to solutions.

Posted 6/12/2026full-timePittsburgh • Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $75,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead by example, mentoring and coaching junior team members in business analysis best practices and Agile methodologies
Experience in understanding business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps
MVP Identification, Dependency Sequencing & Management
Feature Identification & Business Capability Segmentation
Effort Scoping, Management & Negotiation
Write explicit and succinct system requirements and use cases
Create system flows that capture the system to system interaction and behavior of a given capability
Work with stakeholders and business/IT partnership coordination
Understand and socialize impact of changes to existing capabilities to end users
Experience maintaining and organizing team backlogs
Drive change management and process improvement

Requirements

What you’ll need

2+ years of relevant professional experience
Agile Methodology, Application Development, Business Management, Customer Solutions, Design, Dynatrace Administration, Group Problem Solving, Process Improvements, Release Management, Scrum, ServiceNow Platform, Software Solutions, User Experience (UX) Design
Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Bachelors

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile MethodologyBusiness Process ModelingRequirements AnalysisTechnical WritingWorkflow AnalysisMVP IdentificationDependency SequencingEffort ScopingFeature IdentificationBusiness Capability Segmentation

Soft Skills

MentoringCoachingProblem SolvingChange ManagementProcess ImprovementStakeholder EngagementCommunicationOrganizational SkillsNegotiationTeam Collaboration