Loan Support Consultant – Special Servicing

PNC

Loan Support Consultant managing complex commercial real estate loans at PNC. Coordinating defaulted loan inquiries and enhancing efficiency in loan servicing processes.

Posted 6/11/2026full-timeOverland Park • Alabama, Kansas, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans.
Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements.
You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries.
Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports.
Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

Requirements

What you’ll need

BS in Business, Finance, Real Estate, or a related field and or equivalent experience.
2+ years of related commercial loan servicing experience preferred.
Strong interpersonal skills and collaboration skills with a focus on customer service.
Ability to efficiently utilize commercial loan processing systems.
Ability to multi-task and work independently in a fast-paced work environment.
Experience with PNC Commercial Real Estate Loan Processing Systems.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial loan servicingloan maintenance transactionspayment processingdisbursement processingrisk mitigationregulatory compliancemanagement reportingprocess improvement

Soft Skills

interpersonal skillscollaboration skillscustomer servicemulti-taskingindependent workorganizational skills

Certifications

BS in BusinessBS in FinanceBS in Real Estate