Operations Manager – Insurance

PNC

Operations Manager at PNC overseeing team management and operational efficiency across multiple sites. Responsible for coaching, performance management, and continuous improvement initiatives.

Posted 6/11/2026full-timeOverland Park • Alabama, Kansas, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Executes operating plan and communicates strategic direction to operations team.
Responsible for one or more functions across one or more sites.
Manages supervisors and/or individual contributors.
Manages and is responsible for achieving desired business results.
Acts as a point of escalation and resolves exceptions.
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
Partners internally to resolve escalations and provide guidance.
Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
Develops and/or approves standard operating procedures as appropriate.
Recommends policy improvements.
Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
Manages and is accountable for risk mitigation and business resiliency activities.
Verifies completeness and accuracy of procedures.

Requirements

What you’ll need

Managerial experience
Servicing experience
Insurance experience
Quality control skills
Escalations skills
Problem solving skills
Critical thinking skills
Ability to work in a fast paced environment.
Typically 5+ years of related experience
At least 2 years of previous supervisory experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality controlproblem solvingcritical thinkingtransaction processingrisk mitigationbusiness resiliencyprocess improvementoperating procedurespolicy improvement

Soft Skills

managerial experienceservicing experienceescalation managementcoachingcommunicationteam leadershipstrategic directiontactical planninginterpersonal skillsability to work in a fast paced environment