Process Improvement Consultant – Strategy Execution, Experience Management

PNC

Process Improvement Consultant at PNC optimizing operational efficiency and implementing solutions for better business outcomes. Involves evaluation of processes and mentoring for continuous improvement.

Posted 6/4/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $63,750 - $127,500 per yearWebsite

About the role

Key responsibilities & impact

Consults with line of business to evaluate and oversee an organization's operations or technology processes.
Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects.
Develops and presents business case to approval committees.
Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
Uses broad knowledge to facilitate the redesign of organizational processes.
Creates solutions that optimize process quality, efficiency, and cost.
May lead efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
Prepares and may present recommendations to governance committees for approval.
Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output.
Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

Requirements

What you’ll need

Background in Process Improvement
Experience and comfortability working with long-term projects
Ability to independently make decisions and validate conclusions
Working knowledge of programming logic
Effective communication across all levels of an organization
Industrial engineering degree is preferred but not required
Six Sigma experience is a plus (green belt/ black belt)
3+ years of relevant / direct industry experience
University / college degree, or a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementdata analysisprocess modelingcost-benefit analysisprogramming logicSix Sigmavalue creationrisk managementcost estimationbusiness diagnostics

Soft Skills

effective communicationdecision makingmentoringrelationship buildingorganizational consultingindependencecollaborationleadershipproblem solvingproject management

Certifications

Six Sigma Green BeltSix Sigma Black Belt