Operations Consultant – Commercial

PNC

Operations Consultant supporting Fulfillment with loan documentation and facilitating team understanding of requirements. Collaborating to enhance the customer experience while managing risks and compliance.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $156,000 per yearWebsite

About the role

Key responsibilities & impact

support Fulfillment by providing comprehensive loan documentation support
ensure new and existing team members understand requirements and expectations
provide clear guidance, aligned with internal legal resources
support day‑to‑day inquiries and escalations
coach operations process managers and team members
determine and/or drive change and improvement efforts

Requirements

What you’ll need

5+ years of industry-relevant experience
strong legal background and deep expertise in loan documentation
knowledge of values and practices that align customer needs
ability to leverage information in creating customized customer solutions
assessing and effectively managing risks associated with business objectives

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan documentationrisk management

Soft Skills

coachingguidancecommunicationproblem-solving