Software Engineering Manager – First Response

PNC

Software Engineering Manager at PNC overseeing incident response engineering and operational health for retail applications. Leading team management and cross-functional coordination for stability and improvements.

Posted 6/4/2026full-timePittsburgh • Alabama, Arizona, Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,100 - $223,080 per yearWebsite

About the role

Key responsibilities & impact

Owns first response engineering support for critical Retail Technology applications
Leads Severity 1–3 incident calls
Oversees operational health of production systems
Acts as an escalation point for incidents and failures
Reviews, approves, and governs production changes
Approves and governs access and entitlements
Drives improvements to operational runbooks and automation
Serves as a central coordination point between teams
Manages and supports engineers within SRC First Response

Requirements

What you’ll need

5+ years of industry-relevant experience
At least 3 years of prior management experience
Bachelor's degree in Computer Science or related field (or comparable combination of education and experience)
Application Development
Business Management
Communication
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Agile Development
Application Delivery Process
Application Development Tools
Coaching Others
Design Thinking
IT Environment
Software Process Improvement (SPI)
System Testing

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

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Hard Skills & Tools

Application DevelopmentRelease ManagementSoftware SolutionsUser Experience (UX) DesignAgile DevelopmentApplication Delivery ProcessApplication Development ToolsSoftware Process Improvement (SPI)System Testing

Soft Skills

CommunicationCustomer SolutionsGroup Problem SolvingProcess ImprovementsCoaching OthersDesign Thinking

Certifications

Bachelor's degree in Computer Science