Senior Operations Advisor – Investor Reporting

PNC

Leads critical operational support in investor reporting as an Operations Advisor Senior at PNC. Requires strong loan servicing experience and analytical skills within in-office position.

Posted 6/4/2026full-timeOverland Park • Alabama, Kansas, Texas, Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
Provides training and mentoring support to the team.
Establishes process performance measurements and oversees business impact.
May implement critical business support services.
Communicates performance statistics to internal stakeholders and senior management.
Promotes and monitors the production workflow and assists team members with complex escalation process issues.
Independently identifies and resolves exceptions and serves as a point of escalation.
Monitors effectiveness and efficiency of production and/or process.
Determines and/or drives change and improvement efforts in production and/or processes.
Actively seeks out business partners and team members for collaboration.
Ensures the business adheres to policies, procedures and regulatory standards.
Independently resolves compliance issues and drives risk mitigation activities.

Requirements

What you’ll need

Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
Strong understanding of financial calculations and cash movement concepts
Exceptional time management and prioritization skills
Highly organized and detail oriented
Demonstrated independent problem solving capability
Sound decision making skills
Ability to work independently
Strong analytical skills
Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.
3+ years of relevant / direct industry experience.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingfinancial calculationscash movement conceptsreportingreconciliationrisk mitigationoperational controls

Soft Skills

time managementprioritizationorganizationdetail orientationproblem solvingdecision makingindependenceanalytical skillsleadershipmentoring