Senior Business Experience Advisor – Administration

PNC

Business Experience Plan & Administration Advisor Senior at PNC, leading process definition and change management efforts with a focus on improving business operations.

Posted 6/3/2026full-timePittsburgh • Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Define clear expectations for processes, stakeholder responsibilities, and supplier engagement to ensure consistent execution across teams.
Lead change management efforts by guiding stakeholders through process updates, communicating impacts effectively, and supporting adoption of new ways of working to drive sustainable improvements.
Indirectly lead cross-functional teams to improve business planning methods.
Execute key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Deliver customer focus and appropriate risk management practices to customers and/or internal partners.
Lead execution and implementation of business planning processes.
Design strategic plans based on forecasts, and provide improvement recommendations.
Identify and execute opportunities that add significant value to the business and to achieve business goals.

Requirements

What you’ll need

Experience supporting senior leaders or executive teams.
Background in employee experience, business operations, program management, or corporate events.
Familiarity with project management tools (e.g., Planner, Smartsheet, Asana).
Experience with process improvement or Lean methodologies.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementLean methodologiesbusiness planningchange managementrisk management

Soft Skills

stakeholder engagementcommunicationleadershipcross-functional collaborationcustomer focus