Senior Customer Service Rep – Lending Services

PNC

Customer Service Representative providing routine support to PNC customers on their personal lending products. Resolving inquiries via direct communication with customers and service partners.

Posted 6/3/2026full-time🇺🇸 United StatesSenior💰 $33,750 - $67,500 per yearWebsite

About the role

Key responsibilities & impact

provide routine support to PNC customers regarding their personal lending products
communicate directly with customers and external service partners
resolve issues, questions, and service requests
learn a variety of new lending specific systems
document customer interactions and completes service requests

Requirements

What you’ll need

1+ years of related experience
Knowledgeable of the values and practices that align customer needs and satisfaction
Assessing and effectively managing all of the risks associated with their business objectives
Commitment to quality through customer and service partner interactions

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem solvingrisk managementcommitment to qualitycustomer satisfactioninterpersonal skillsdocumentationservice request managementissue resolution