Digital Product Management Group Manager – Customer Engagement

PNC

Digital Product Management Group Manager leading a team to improve customer engagement at PNC. Focusing on digital transformation in Retail Lending with key stakeholder collaboration.

Posted 6/3/2026full-timePittsburgh • Illinois, New York, Pennsylvania, Virginia, Washington • 🇺🇸 United StatesSeniorLead💰 $146,300 - $326,040 per yearWebsite

About the role

Key responsibilities & impact

Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap
Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog
Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle
Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress
Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision
Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending

Requirements

What you’ll need

8+ years of industry-relevant experience
5+ years of prior management experience
Bachelor's degree in relevant field
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile Web DevelopmentBusiness Requirements DocumentationData VisualizationDigital User ExperienceIT ArchitectureJavaScriptWireframing

Soft Skills

LeadershipCommunicationCollaborationStrategic PlanningTeam Development