Quality Assurance Director

PNC

Quality Assurance Director at PNC managing quality across lending workflows and teams. Leading strategic implementation of QA activities and processes for multiple software products or systems.

Posted 5/29/2026full-timePittsburgh • Pennsylvania, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own quality outcomes across end‑to‑end lending workflows
Align test strategy to change complexity, data sensitivity, and business criticality
Establish delivery governance and evidence practices aligned to risk expectations
Drive intelligent automation and pattern‑based defect prevention
Lead staffing, capacity planning, and vendor accountability
Define domain test strategy and readiness practices
Improve upstream quality through early engagement and testability improvements
Partner with enablement teams to mitigate environment and test data constraints
Lead root‑cause analysis and corrective actions for recurring issues
Provide leadership reporting on quality posture and delivery risk

Requirements

What you’ll need

15+ years QE/Engineering experience; 8–10+ years leading managers
Experience with complex workflows, integrations, and data‑heavy systems
Strong executive communication and cross‑functional influence
Analytical Thinking
Controls Testing
Corporate Governance
Leadership
Managing Managers
QA Automation
Quality Assurance (QA)
Quality Support
Software Testing
Test Case Development
Usability Testing

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA AutomationQuality AssuranceSoftware TestingTest Case DevelopmentUsability TestingControls TestingData-heavy systemsComplex workflowsIntegrationsAnalytical Thinking

Soft Skills

Executive communicationCross-functional influenceLeadershipManaging managersAnalytical thinking