Operations Product Support Specialist

PNC

Operations Product Support Specialist at PNC supporting critical operational processes within debt capital markets. Collaborating to ensure regulatory adherence and operational effectiveness.

Posted 5/29/2026full-timePittsburgh • Ohio, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $81,000 per yearWebsite

About the role

Key responsibilities & impact

Support a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
Establish and monitor process performance measurements and business impact
Prepare performance statistics and reports for internal stakeholders and senior management
Monitor the production workflow and assist team members with escalated process issues
Independently identify and resolve exceptions and serve as a point of escalation
Monitor effectiveness and efficiency of production and/or process
Determine and drive change and improvement efforts in production and/or processes
Ensure the business adheres to policies, procedures and regulatory standards
Independently resolve compliance issues and drive risk mitigation activities

Requirements

What you’ll need

2+ years of relevant professional experience
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process performance measurementsperformance statisticsproduction workflow monitoringexception resolutionchange managementrisk mitigationcompliance issue resolutionStandard Operating Procedure (SOP)

Soft Skills

accountabilitycustomer solutionspersonal initiativeprocess improvementsresults-oriented