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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingperformance managementrelationship managementrisk managementstrategic planningcustomer experience enhancementstaff developmentnetworkingclient acquisition
Certifications & Qualifications
university degreeMasters degreePhDjob specific certifications
Industry Keywords
business resultscustomer managementsales plansrisk typesregulatory riskreputational riskoperational riskcredit riskclient relationshipsindustry experience
About the role
Key responsibilities & impact- Manages and directs a team to achieve business results and customer experience goals.
- May have direct sales and client responsibilities.
- Oversees the execution of strategy.
- Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities.
- Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics.
- Develops and oversees the execution of account and sales plans.
- Manages risk/return and drives quality for new and/or existing clients.
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
- Manages effective network of senior internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience.
- Motivates and develops staff, including acquiring top talent and managing performance-based issues.
- Connects strategy to day-to-day activities and updates the team on a regular basis.
Requirements
What you’ll need- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Industry experience is typically 8+ years.
- At least 5 years of prior management experience is typically required.
- A university/college degree is typically required, a higher level education such as a Masters degree, PhD, or certifications is desirable.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
Comp & perks- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service