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About the role
Key responsibilities & impact- Manages and directs a team to achieve business results and customer experience goals.
- May have direct sales and client responsibilities.
- Oversees the execution of strategy.
- Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities.
- Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics.
- Develops and oversees the execution of account and sales plans.
- Manages risk/return and drives quality for new and/or existing clients.
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
- Manages effective network of senior internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience.
- Motivates and develops staff, including acquiring top talent and managing performance-based issues.
- Connects strategy to day-to-day activities and updates the team on a regular basis.
Requirements
What you’ll need- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Industry experience is typically 8+ years.
- At least 5 years of prior management experience is typically required.
- A university/college degree is typically required, a higher level education such as a Masters degree, PhD, or certifications is desirable.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
Comp & perks- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingperformance managementrelationship managementrisk managementstrategic planningcustomer experience enhancementstaff developmentnetworkingclient acquisition
Certifications
university degreeMasters degreePhDjob specific certifications