Process Improvement Consultant – Retail Bank Operations

PNC

Process Improvement Consultant focusing on efficiency in Retail Banking Operations at PNC. Supporting workforce strategy and optimizing performance monitoring within various banking locations.

Posted 5/22/2026full-timePittsburgh • Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $119,600 per yearWebsite

About the role

Key responsibilities & impact

Support RBO workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement
Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership
Coordinate with Line of Business, Finance, and HR Business Partners on Workforce Planning, Optimization, and Performance Monitoring, including: Benefit Analysis and Realization, Key Strategic Initiative Support, Personnel Budget Planning & Evaluation for All Proposed Requisitions, Performance Monitoring & Regular Staff Assessments

Requirements

What you’ll need

Strong written and verbal communication skills with the ability to translate analytics into business insights
Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners
Ability to structure ambiguous information and create clear, actionable output
Ability to assess Behavioral Analytics / Data - Identify and correlate business process data with human behavior
Strong data analysis skills with proficiency in Excel (Pivot tables, advanced functions)
Ability to connect with variety of Stakeholders, assess operational processes and identify opportunities for workforce optimization
Excellent data‑gathering, documentation, and problem‑solving skills
Strong attention to detail and active monitoring mindset
Background in operations, business analysis, workforce analytics, or operation research is preferred
Familiarity with Power Platform or PowerApps (preferred but not required)
3+ years of relevant / direct industry experience

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

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Hard Skills & Tools

data analysisbehavioral analyticsExcelPivot tablesadvanced functionsworkforce optimizationperformance monitoringbudget planningstaff assessmentsbusiness analysis

Soft Skills

written communicationverbal communicationproblem-solvingattention to detailactive monitoringstakeholder engagementtranslating analyticsstructuring informationcreating actionable outputdocumentation